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Note: This support page is primarily for the Fact Checker browser extension. If you have questions about the actual pages on this wiki, then you can ask questions on the Discussion page for the relevant page (see the Page menu item at the top-left of each page).

Fact Checker Release Notes

[edit] Fact Checker Issues and Questions

If you are experiencing a problem with the extension or just have a general question, click Page->Discussion at the upper-left of this page and create a new section to ask your question. Someone will notice your question soon as answer it ASAP. An account is not needed to get edit the page and get support.

[edit] Sample Question

How do I ask a question on this page? Testuser (talk) 02:12, 16 May 2014 (UTC)

You just did! Congratulations! Al Johnson, Founder (talk) 02:13, 16 May 2014 (UTC)
Awesome! Thank you. Testuser (talk) 02:15, 16 May 2014 (UTC)
Anytime Al Johnson, Founder (talk) 02:16, 16 May 2014 (UTC)

[edit] Micro DB not installing.

After the initial install of the extension in Opera, it said that it needed to download a 2 mb file. Now I see only an exclamation mark in the icon, and a flyout that states to redownload and install microdb. I have hit this button multiple time, restated Opera, unistalled CiteEveidence and reinstalled, all with the same behavior.

Should be fixed now. Al Johnson (talk) 01:35, 14 October 2016 (UTC)
Unfortunately, it seems like it's not - I have the same issue right now. How to proceed? --User-2
Is Opera up-to-date and you're using the latest version of the extension? If so, please paste the contents of the console log. You can get to it from the extensions page. First, reinstall the extension. Then, under the Fact Checker entry on the Extensions page, make sure "Collect errors" is checked. Then, click on "Inspect views: content/background.html". Then, select the "Console" tab. Then, copy and paste all the entries into this page. Thanks, Al Johnson (talk) 19:51, 7 November 2016 (UTC)

Sadly this problem is still an issue on Chrome Version 64.0.3282.140 (Official Build) (64-bit). Per Dale E. Moore at Mon Feb 12 11:15:52 CST 2018. Interestingly here (http://www.citeevidence.org/wiki/index.php/Talk:Support) is another place folks are talking about this problem.